Terms of purchase

Generally

For you, who are a private person, the Distance Contracts Act (see below regarding the right of withdrawal) and the Consumer Purchase Act, which have strict regulations, apply, which means that the law applies, even though you have agreed on something else. For companies, including individual traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

We comply with the Personal Data Act (PUL). When you, as a private person, enter your information, you also agree that we store and use your personal data in our business in order to best fulfill our commitments to you. We protect your data in accordance with PUL, and you have the right to access the data and to have it deleted if you so wish.

Should any condition be found to be invalid according to what applies under Swedish or EU law, this shall not mean that the purchase conditions become invalid in their entirety, but the invalid condition shall in such case be replaced by an equivalent legal text.

Abandoned shopping cart

If you have added items to the shopping cart without completing the purchase, we will email you a reminder list of the products you added to the shopping cart, provided that you:

  • subscribe to our newsletter,
  • or are a registered customer with us,
  • or have entered your email address with us in another way.

This is an extra customer service to make your purchase with us as smooth and easy as possible. You can recreate the shopping cart at any time with all the items in it or not. You therefore do not need to act if you do not wish to complete the purchase.

Price and availability of the products are based on the time you put the products in the shopping cart. We reserve the right to change prices slightly in connection with various campaigns with expiration dates. The products may also have sold out.

Ordering

If you are under 18 years of age, you must have a guardian’s permission. Such permission can be given by a parent sending their express permission to us by email. All fake orders are tracked and reported to the police, and if we have suffered financial loss we will demand compensation.

Payment and Delivery

When you put goods in the shopping basket and go to the checkout, it appears which payment method applies, whether the prices are inclusive or exclusive of VAT and which VAT rate applies if applicable. Delivery will take place within 30 days unless it is stated in the order that the delivery time is longer.

In addition to the price, costs for shipping may be added. In that case, these are listed in the online store’s checkout. Normally there are no additional fees, but if this is the case it will be made clear during the ordering process.

In the online store, goods may possibly be marked with a delivery indication. We reserve the right to delete undeliverable goods from your order with a price deduction for the same. If you wish to order another, equivalent item, this is to be considered a new order. If you wish to cancel an item due to a delay in delivery, this is possible until the item has been processed, i.e. an invoice or shipping document has been created. Partial deliveries only take place at your request and entail additional shipping costs for you.

When you place your order, it appears at checkout which delivery method applies. It is your responsibility to ensure that the address provided by you at the time of ordering is correct. Delivery only takes place within Sweden, unless otherwise stated.

Conditions for payment against Invoice

When paying via invoice, we work with Klarna. To shop against an invoice, you must enter your social security number or organization number (only companies). The invoice’s payment terms are 14 days, unless otherwise chosen at the time of purchase. The invoice will be sent separately by email to the email address you provide. To pay against Invoice, you must be 18 years old and be registered in Sweden and be approved in the credit check that is carried out at the time of purchase. Companies that pay by invoice must be registered in Sweden. The invoice is paid according to the payment instructions that appear on the invoice, via Plusgiro account and OCR number.

In the event of late payment, a payment reminder is sent, whereby a statutory reminder fee of currently SEK 60 is added. Late payment interest of 2% per month from the due date of the invoice is also charged. In the event of non-payment, the case is handed over to debt collection, whereby a statutory debt collection fee of currently SEK 160 is added. Payson reserves the right to refuse delivery in individual cases and to review the customer’s creditworthiness.

Conditions for Card & Direct Bank Payment

Even if you don’t have a Payson account before, you can quickly pay with Payson. We work with VISA, MasterCard and all Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB, Nordea and Danske Bank. Payson maintains high security requirements and is PCI certified by Trustwave, an international organization for secure e-commerce. All traffic is encrypted through SSL 128 bits and all card transfers are based on the banks’ so-called 3D-secure technology.

Policy for payment via Payson

Some goods and services are not allowed to be paid for via Payson’s service, this may be because they are against Swedish law, are not compatible with Payson’s Policy or that some of Payson’s partners do not accept the business.

Goods and services listed below are prohibited from making payment for, as well as receiving payment for, through Payson’s service. Violation of this policy is accompanied by suspension from Payson’s service in accordance with clause 14.2 of the User Agreement. Payson has the right to reject approved debiting, if there is reason to believe that it would be in violation of this Policy.

Unclaimed shipment

It is your responsibility to redeem the shipment at the delivery point within the time stated on the receipt. If you cannot receive the package upon delivery, or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable sum for shipping and administrative costs of SEK 350. If this cost is not paid, the claim is submitted to debt collection.

Change of order

You can make changes to your order of in-stock items until the order has been processed. If the change is approved, any price differences will be settled according to the price that applies at the time of the change. Private individuals have the right of withdrawal, see under the heading “Right of withdrawal”.

Cancellation

A cancellation is not valid until you have received confirmation from us. You can cancel your order at no cost to you until the order has been executed. After this time, you, as ordered to your company, are obliged to accept the delivery. Private individuals have the right of withdrawal, see under the heading “Right of withdrawal”. Companies that cancel a custom-made product must pay compensation for costs incurred up to the cancellation and for lost profit.

Right of withdrawal

As a private person, you have the right to cancel your purchase within 14 days according to the Distance Contracts Act. However, you do not have the right of withdrawal for:

  • goods that have been manufactured according to your instructions or that have otherwise been given a clear personal touch,
  • goods that cannot be suitably returned due to health or hygiene reasons if the seal has been broken,
  • sound or image recording and computer programs with broken seals/technical seals,
  • perfume and the like that have been opened, goods that can quickly deteriorate or become too old,
  • single issue of a newspaper or magazine (but you have the right to cancel if you ordered a subscription).

You may check an item in the same way as in a physical store, but if the item has been used or handled carelessly, so that it can no longer be sold as new, you will be obliged to compensate the online store for the decrease in value of the item.

In order to be able to determine the properties or function of a product, you must in some cases break the packaging, which must then be opened as carefully as possible and returned together with the product. Please note that you cannot undo the purchase of an item with a broken seal/technical seal.

Please also note that by law you are responsible for the return shipping costs.

The cancellation period begins on the day you receive the item. If you ordered several items or the item you ordered consists of several parts, the cancellation period begins when you receive the last item or the last part of the item. If you regret the purchase, the item must be returned unused, in undamaged condition and with unbroken packaging/sealing/technical seals.

If you want to use your right of withdrawal, you must follow the instructions under the “Customer service” tab. You will receive confirmation without delay that we have received your message, after which we will decide whether you meet the conditions required to be able to apply the right of withdrawal. You will then receive a reply by e-mail from us, if applicable with information on how to send the item back.

Upon receipt of the returned item, the purchase price will be refunded to you within 14 days from the day we received the cancellation notice.

Services: If you ordered a service, the cancellation period begins on the day we confirmed your order. If you consented to a service starting to be performed and this has been completed, you cannot withdraw your consent, if you have previously agreed to waive the right of withdrawal. You also do not have the right to cancel if the service has been started during the cooling-off period with your consent, and the service due to its nature cannot be returned, if the seal has been broken or you have registered the license.

The Swedish Consumer Agency’s form for exercising the right of withdrawal.

Complaints and buybacks in some cases.

If you as a private person have received a damaged product, or if we have sent the wrong product, you must report the product as soon as possible and at the latest within 2 months from when you discovered or should have discovered the defect. The complaint period is a maximum of 3 years, depending on the nature of the goods and any warranty statement.

If you as an entrepreneur have received a damaged product, or we have sent the wrong product, you must make a complaint as soon as possible after you have received the product.

It applies to private individuals as well as companies, that the damaged or incorrectly sent item must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error.

In that case, you must make a complaint via our website by following the instructions under the “Customer service” tab.

If we cannot send you a new item within a reasonable time, we will refund the return shipping and what you paid for the damaged or wrongly sent item.

Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before placing your order to avoid unnecessary costs.

Printing errors, etc.

We reserve the right against possible printing errors and against errors in information and specifications regarding goods and services that appear in our assortment.

Force majeure

Both parties shall be exempted from performance of the agreement if performance is prevented or substantially impeded by circumstances that the party could not reasonably control or foresee. The following and similar circumstances shall be deemed to constitute grounds for exemption where they prevent or complicate the fulfillment of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, power cut, restrictions in the form of driving force and failure in or delay in deliveries from subcontractors which is based on circumstances referred to in this point or other circumstances beyond the party’s control, which either prevent or hinder the party’s performance to such an extent that it cannot be done except at an abnormally high cost.

Dispute

Allmänna Reklamationsnämnden (ARN) provides a free procedure that private individuals can use in the event of a dispute. It is our policy to always follow ARN’s recommendations. Disputes between companies are settled by general courts.

 

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